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Claude CodeUniversal

Customer Journey Mapper

Map customer journeys with drop-off analysis and optimization points

Intermediate30 min6.4k downloads4.4
marketing/Strategy
Marketing ManagerProduct Manager
terminal
claude install community/customer-journey-mapper
by cx-tools

About this skill

Journey mapping: define customer stages, map touchpoints and channels, plot emotional highs and lows, identify drop-off friction, and recommend interventions.

Capabilities

  • file editing
  • data analysis

Use cases

  • Journey mapping
  • Touchpoint analysis
  • Funnel optimization

Tags

journeymappingcustomerfunnel