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Map customer journeys with drop-off analysis and optimization points
claude install community/customer-journey-mapperJourney mapping: define customer stages, map touchpoints and channels, plot emotional highs and lows, identify drop-off friction, and recommend interventions.
mkdir -p ~/.claude/skills/customer-journey-mapper~/.claude/skills/customer-journey-mapper/SKILL.mdResulting file structure:
~/.claude/
skills/
customer-journey-mapper/
SKILL.md <-- skill definitionSkills are loaded automatically by Claude Code when you start a new session. The skill name and description in the frontmatter determine when Claude triggers it.
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Customer Journey Mapper